Customer Service Workshop

In conjunction with Business Victoria, and our 10X business, below is the email that has been circulated to business in Moreland.

If providing great customer service sounds like your business, or how you would like your business to operate, then join us for a session full of ideas you can use the very next day. (Simply click on the link below to register)

AS CIRCULATED BY THE BRUNSWICK BUSINESS INCUBATOR

Our final  learning event for 2011 is scheduled for 10.30am on Wednesday 30 November and the topic is “Giving Your Customers a “Wow” Experience.”

Successful organisations have a common focus:- CUSTOMERS… This is no secret. We all know that it’s our customers who keep our business going, pay our bills and even determine our fate!!  Having satisfied customers isn’t good enough anymore. Competition demands that if you want a booming business, you need to create ‘Raving Fans’, who will provide the ever important positive ‘word of mouth’ message in the market place. This comes from delivering the WOW factor… exceeding expectations consistently in every aspect of your business.

 

This is an opportunity for business owners to learn the latest skills and technology to increase market share through improved customer service techniques.

 

Interested!!!!!!!  Then, join presenter Catherine Gurr, Business Coach from 10X for an action packed 2 hours of strategizing and information sharing, where you are guaranteed to walk away with an action plan to implement your WOW strategies.

 

This workshop will be held at the Brunswick Business Incubator from 10.30am – 12.30pm on Wednesday 30 November.

 

The cost is $20 and includes the presentation, gifted resources, lunch and networking opportunities.

 

To book, click on this link:

 

https://services.business.vic.gov.au/ems/viewEventDetails.do?enterfrom=findandview&eventid=8107